Terms & Condition

Travel Trust Association - 100% Financial Protection

Adore Holidays Ltd is a member of the Travel Trust Association, membership number Q3333. We also have TTA ATOL Angel protection where required, under ATOL Number T7173.

The Travel Trust Association exists in order to protect you, the customer, with 100 percent financial protection and has been doing so for over fifteen years. This means that every penny that you pay to our members is protected by the Travel Trust Association.

What does it mean if a company are a member of Travel Trust Association?

It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent. Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.

How does Travel Trust Association provide 100% financial protection for me?

Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customers' money. Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the Trustee are required to authorize payments from the Trust Account. In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.

The TTA will guarantee the financial obligation of its Members up to a maximum any one passenger of £11,000. So if you paid £2000 we guarantee we will reimburse the loss of the £2000, where it is not available for you from the Trust Account.

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee on our website

www.traveltrust.co.uk/guarantee Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.

Booking Terms & Conditions

Adore Holidays Ltd accepts no liability for the loss or damage of any personal possessions that occurs through the use of the information on this site, (whether the loss or damage is direct or indirect). No warranties, of any kind, express or implied, are given as to the accuracy of any of the information on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf.

Adore Holidays Ltd reserves the right to change the availability and price of any products shown on the Site at any time. Although the information regarding prices and availability are not automatically updated we do our very best to show you an accurate representation.

Cancellation & Refunds

All cancellations by the customer must be in writing from the person who made the booking, either by special delivery or email. Cancellation applies only from the date of receipt by the Company of the cancellation notification. If the cancellation notification is received 70 days or more before the departure date, only the holiday deposit and insurance premium is forfeit, plus any costs incurred by us for non-refundable or non-changeable travel reservations.

The following percentage of the total holiday price will be payable as a cancellation charge by the Customer:

Between 70 - 56 days before departure 30%
Between 56 - 42 days before departure 50%
Between 42 - 28 days before departure 80%
Between 27 days and the departure date or later 100%

The above cancellation charges represent a reasonable estimate by the Company of the likely losses resulting from your cancellation. Cancellation charges also apply to partial cancellations (e.g. where a Customer books for two weeks but amends to one week. In this case, cancellation charges would apply to the second cancelled week). In the event of a cancellation charge arising under this clause the amount due must be paid by the Customer to the Company within 7 days of the charge arising, nonetheless, the fact that the Customer's holiday insurance policy may cover the cancellation charge.

It is the Customer's responsibility to claim any insurance monies due as the Company cannot claim on behalf of the Customer. If a Customer wishes to change or part cancel accommodation, flights, dates or names of the party, we will try to secure such a change provided the Customer pays all costs incurred by the company.

It should be noted that most scheduled air tickets and bought-in charter flights are non-transferable and name changes are not permitted. The Company reserves the right to treat name changes on such tickets as cancellations.

Some holiday and travel arrangements purchased from this website may not be ATOL protected, since travel firms may also sell travel arrangements that are not protected by the scheme.

If you are covered by the ATOL scheme, when you buy an ATOL protected air holiday or flights, you should receive an ATOL Certificate confirming all the arrangements you have booked, the price and your protection under the ATOL scheme.

Please note Calls are not recorded as a matter of policy.